Shipping policy
Processing time
We pack and ship your order within 1–2 business days. In practice, most orders leave within 24 hours. As soon as your order ships, you receive an email with your tracking number.
Rates and zones
| Zone | Destinations | Service | Rate | Estimated delivery time |
|---|---|---|---|---|
| Mainland France | France | Colissimo Suivi | €3 | 2–3 business days |
| Zone 1 | European Union (excluding France) + United Kingdom | La Poste, tracked | €5 | 4–8 business days |
| Zone 2 | Outside the EU (including Switzerland, Norway, USA, Canada, Australia, Japan…) and some French overseas territories | La Poste, tracked | €8 | 7–15 business days |
The exact list of countries we ship to, and the rate that applies, are shown at checkout. Delivery times are estimates: they depend on the carrier and on the postal service in the destination country.
Free shipping from €65
Shipping is free to every country we ship to on orders of €65 or more. The threshold applies to your basket total after discounts: if a promo code takes your basket below €65, shipping is charged. Some promo codes cannot be combined with free shipping; the order summary always shows the final amount.
Tracking
Every parcel is tracked. Your tracking number is emailed to you when the order ships. A newly labelled parcel may only show up on the carrier's tracking once it has been collected, usually within 24–48 hours.
French overseas territories
We ship to La Réunion, French Guiana and French Polynesia with Colissimo, at the Zone 2 rate (€8, free from €65). These parcels travel with a customs declaration; local taxes (such as octroi de mer) may be charged on delivery and are paid by the recipient.
Other territories (Guadeloupe, Martinique, Mayotte, New Caledonia…) are not yet available at checkout. Please write to us if you live there.
International shipping and customs
For any delivery outside the European Union (including the United Kingdom, Switzerland and Norway), customs duties, import VAT or clearance fees may be charged on delivery. They are not included in the price or collected at checkout, and are paid by the recipient. Please check with your country's customs office.
La Poste occasionally suspends some destinations. If this affects your country after you order, we will contact you to find a solution.
Lost or damaged parcels
- Late or stuck parcel: check your tracking first, then contact us if it has not moved for 10 business days. We will open a claim with the carrier.
- Lost parcel: once the carrier confirms the loss, we resend your order, or refund it if you prefer.
- Damaged parcel: contact us within 7 days of receipt, with photos of the parcel and the product. If possible, note the damage with the courier on delivery.
- Wrong address: please check your address before placing your order. If you spot a mistake, email us as soon as possible, before the order ships.
Contact
For any question about your delivery, email benjamin@cam-strap.com with your order number.