FAQ - Frequently Asked Questions

Here you will find the answers to the most frequently asked questions. However, if you do not find the answer to your question, you can contact us via the chat or the contact form.

Using Camstrap

All your questions related to the use of Camstrap.

Where is Camstrap made?

The majority of our materials are produced in France to guarantee the highest possible product quality, and the straps are then assembled by us in our workshop in Pignan, Hérault.

Can you take pictures in portrait/vertical mode?

Yes, Camstrap allows you to take pictures in both portrait and landscape mode thanks to the elasticity of its strap. You can see this in the following video.

What type of camera does Camstrap fit on?

For cameras: Camstrap adapts in principle to all camera models thanks to its ingenious system of rings. See our user guide to learn more.

How do I attach Camstrap to my camera?

On the camera: Attaching Camstrap is very easy. Just put the rings on the attachment points of your camera. You can consult the following page which contains the instructions for use .

My Order

All information relating to my order.

How do I modify or cancel my order?

Please contact our customer service at camstrap.fr@gmail.com as soon as possible so that we can modify or cancel your order before shipment.

How can I know when my order has been shipped?

Once your order has been placed, you should receive a confirmation email.

No need for the package to be hand-delivered by the postman, in principle you will receive your order directly in your mailbox.

How do I return a product?

If the product does not suit you or you made a mistake when ordering, you have 30 days to request an exchange or refund. All you have to do is contact us via the contact page.

Make sure the item is intact and well protected, so that it is not damaged during transport. Once we have received your tracked mail, we will check that the item concerned is in its original condition and then proceed with the exchange or refund. It is up to the customer to organize the return and pay the shipping costs.

My Delivery

Frequently asked questions about delivery times and prices.

Do I need to be at home to receive my order?

In principle, no, you don't need to be on site. Our parcels are in the form of an envelope that can be slipped directly into your letterbox, so you don't have to be present to receive the parcel.

How long does it take to deliver?
  • For France, the average normal delivery time is 3-4 working days from the day of order.
  • For Europe and the USA, the average normal delivery time is 5 working days from the day of order.

If a product is out of stock or if delivery is made to remote locations, the delivery time may be longer.

Do you deliver internationally?

Yes, we deliver throughout Europe and to North America with tracking and within 5 working days.

You haven't found the answer to your question ?

Go to the contact page to send us a message or go directly to our chat bot on the site. We will do our best to respond to you as soon as possible.

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